What is Remote Assistance?
Online computer support, also known as, “remote” or “virtual” computer support is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location.
Is It Safe and Secure?
Yes. When you connect to iGuru, the connection is encrypted using a 128-bit key. The same high level of security used when transmitting sensitive information online when using online banking or purchasing from reputable retailer. Also, you are in complete control of the remote session and can take control of the mouse anytime or you can end the session immediately. 		  What is TCP/IP?
Transmission Control Protocol / Internet Protocol, TCP/IP, provides connection-oriented communication between network devices. TCP/IP is very commonly used both on the Internet and in home computer networks.
Who is doing the work?
The troubleshooting of your system is performed by an iGuru Technical Expert. When you call us to request service, you will speak to an iGuru Associate who will find out details of your problem and may delegate it to one of our expert technicians.
What is an Ethernet Connection?
Ethernet is a physical and data link layer technology for 		  a program is temporarily installed to allow access. Once we are finished working, we log off the session and the program that allows access is completely removed from your computer.
Is your work guaranteed?
We will always work with you to make sure you’re satisfied with our work. If you ever have a questions or concerns over a service, we are ready to make sure you are happy with your service. Please understand the volatile nature ofcomputers, and that some problems can be recurring but not necessarily due to poor service on our part. For example some computers are re-infected with the same virus or Spyware after a user repeats the same actions that got the system infected in the first place. If you have service
How much does it cost?
We offer different service options: Flat Fee,
pay-by-the-minute, and monthly subscriptions.
How long it typically takes to solve a problem?
Most support sessions take about an hour to hour and a half. The session may be much shorter or longer depending on the number of and severity of issues. In some cases when a computer is heavily infected with viruses and/or Spyware, work may need to continue by doing an in-home or in-office onsite visit by one of our certified technical experts.
  local area networks (LANs). Ethernet is reliable and inexpensive, the leading standard worldwide for building wired LANs.
What is a Switch?
Our technicians handling support have a minimum of 3 years computer repair & support experience and carry a variety of industry certifications from CompTIA, Microsoft, and Cisco.
Can you or your staff access my computer without my permission?
No, the connection to our system must be initiated by you he customer. Every time our experts access your computer 		  performed and are not happy with the results we will work with you to complete the job to your satisfaction.
Which platforms are you supporting? Apple Mac?
We support both Windows and Apple Mac.
Can you help me with my computer if I’m outside of the U.S.?
Yes. Our online pc repair service works through an internet connection no matter where in the world you are